Florent Le Page

SAP Run

SAP SD/MM & FI-CO Production Support Consultant (AMS)

SAP SD/MM · FI-CO · ECC6 & S/4HANA · Retail & Utilities

A night on SAP support duty

A typical night of SAP production support, based on my retail assignments: the batch chain runs while the stores sleep.

    • Replenishment
    • Deliveries
    • Billing

    The night batch chain starts.

  2. Florent woken up in the middle of the night by the alert, phone in hand, his two cats asleep at the foot of the bed.

    Alert: an order IDoc fails. Over 600 stores are waiting for their replenishment.

  3. Florent at his desk in the dark, focused on his laptop, Skunk sitting next to him, Bud asleep on an armchair.

    Triage: SM37, ST22, WE02 and the business context, before any escalation.

  4. Reprocessing

    1. ORDERS IDoc in status 51: order not created
    2. Root cause: incomplete material data in the feed
    3. Data fixed following the runbook
    4. Reprocessed with BD87: status 53, order created
    5. Chain restarted, deliveries on time
  5. At dawn, Florent stretches, coffee in hand; Skunk watches the city from the window, Bud looks up at Florent.

    Stores open, fully stocked.

    Nobody will ever know.

Profile

SAP consultant, 12 years in IT including 9 in SAP application support (Monoprix, E.Leclerc, Carrefour, ENI): L2 support of SD/MM and FI-CO on ECC6 and S/4HANA, L3 escalated to the AMS provider, authorizations, transports, UAT, sign-off. Remote-ready: dedicated workstation, backup connection.

SAP Experience

  1. CarrefourSep 2025 to Nov 2025

    SAP SD/MM & FI Support

    • L1/L2 S/4HANA and Fiori support for sales, purchasing and logistics: incident handling, key-user support.
    • Order-to-cash, procurement and carrier interfaces (Data Lake, MFT); authorizations, licenses, UAT.

    Environment: SAP S/4HANA, Fiori, Data Lake, MFT, JIRA.

  2. MonoprixNov 2022 to May 2025Rehired by client

    SAP Production Support Engineer, SD/MM and FI-CO

    • Production point of contact for the SAP domain and its satellite applications: supply, delivery and billing for 600+ stores and franchisees; job scheduling, IDocs, EDI, interfaces.
    • L2 incident triage (ST22, SM21, business context) and root cause analysis, L3 escalated to the AMS provider; business analysis, AMS coordination: transports, refreshes, UAT, release approvals.
    • Projects: OpenText archiving, e-invoicing and tax e-archiving, company code migration, SAP landscape harmonization.

    Environment: SAP ECC (partly S/4HANA), Dollar Universe, Orchestra, Talend, Snowflake, Informatica, MFT.

  3. E.Leclerc (SIPLEC)Aug 2021 to Nov 2022

    SAP Support & Finance/HR Application Manager

    • S/4HANA, ECC and Fiori support (FI-CO, MM, SD) for Finance: incidents, batch jobs, IDocs, LSMW; user accounts and authorizations; expense management (Jenji, non-SAP).
    • AMS coordination: request tracking, refreshes, role and authorization reviews, testing and sign-off.
    • Projects: S/4HANA upgrade, SAP GUI for macOS, Fiori fuel portal for B2B customers (RATP, SNCF).

    Environment: SAP S/4HANA, ECC, Fiori, Confluence, JIRA, Salesforce.

  4. MonoprixFeb 2018 to Aug 2021Contractor, then permanent employee

    SAP Production Support Engineer & Finance/HR Application Manager

    • SD/MM and FI-CO support (ECC6): batch jobs, IDocs, LSMW, month-end close, authorizations; non-SAP HR applications (ADP payroll, Pléiades) and their interfaces to SAP.
    • E-commerce projects: Amazon Prime Now integration, MonoprixPlus platform.
    • IT projects: IT exit from Casino Group, application migrations, VAM Monitor, Hyperion (HFM, Essbase) with Finance.

    Environment: SAP ECC6, Informatica, ADP, Pléiades, Hyperion, Dollar Universe.

  5. ENI Gaz & PowerJul 2016 to Aug 2017

    SAP IS-U, CRM & BW Support

    • IS-U, CRM and BW support: user accounts, authorizations, jobs, incident triage; SAP authorization redesign, transports (STMS, ChaRM).
    • OpCon scheduling of billing and meter-reading runs; batch monitoring and documented procedures.

    Environment: SAP IS-U, CRM, BW, Linux/UNIX, Nagios, OpCon.

Skills

SAP
ECC6, S/4HANA; SD, MM, FI-CO, IS-U, CRM, BW; Fiori, NetWeaver, Solution Manager (ChaRM)
Run & ITSM
Incident management (L1 and L2, L3 escalated to the AMS provider) and change management (ChaRM); root cause analysis, application maintenance, transports, system refreshes, authorizations and licenses, month-end close, UAT and sign-off; configuration (SPRO) following procedures set by the L3 team; ITIL practices; ServiceNow, Ivanti, GLPI, JIRA, Confluence
Integration & data
Dollar Universe, OpCon, Orchestra; IDocs, EDI, MFT; Talend, Informatica; SQL, Snowflake; ABAP code reading
Transactions
SM37, SM21, ST22, SM51, STMS, BD87, WE02/05, PFCG, SU01, SUIM, VA/VL/VF, FB01, FBL1N/FBL5N, BP, SE16N, LSMW, SPRO
Digital & AI
Shopify, Node.js, Vue 3, REST and GraphQL APIs, Git, Claude Code

Education, Certifications & Early Career